Frequently Asked Questions
Find answers to common questions about House of Morvoren products, orders and delivery.
If you can’t find the answer you’re looking for, feel free to get in touch via the contact page.
Orders & products
Are your designs original?
Yes. All designs are created by me, Debbie, and are exclusive to House of Morvoren. Each collection is inspired by nature, coastal life and Cornwall, and developed as surface patterns specifically for homeware and tableware.
Do you hold stock?
Most items are made to order. This allows me to offer a wider range of designs while avoiding unnecessary overproduction and waste.
Will designs be restocked?
Most designs remain available, but collections may evolve over time as new artwork is introduced. If there is a particular design you love, it’s always best to order while it is available. Some designs are limited additions, and may only be available for a single season or limited period.
Are colours exactly the same as on screen?
Colours may appear slightly different depending on your screen settings. While every effort is made to represent designs accurately, slight variations between screens and printed products can occur.
Will the product look exactly like the images?
I use a combination of supplier mock-ups and styled photography to show how designs appear on different products. Colours and pattern placement may vary slightly depending on the printing process and individual screen settings.
Can I send an order as a gift?
Yes — you can send orders directly to the recipient’s address at checkout.
At the moment gift wrapping isn’t available, but no pricing information is included inside parcels.
Production & printing
Where are your products made?
All House of Morvoren products are designed in Cornwall and printed in the UK using specialist production partners.
Why are your items made to order?
Producing items to order helps reduce unnecessary waste and overproduction. Each piece is created specifically for your order rather than being held as stock.
What materials do you use?
Materials vary depending on the product and are chosen for their durability and suitability for everyday use. Full material details can be found on individual product pages.
Delivery
Where do you ship to?
At launch, House of Morvoren ships within the UK. International shipping may be added in the future.
How long will my order take to arrive?
Because items are printed to order, production usually takes 2–3 working days before dispatch. Delivery times will vary depending on the courier and destination, but most UK orders arrive within a few working days after dispatch.
Estimated delivery times will also be shown at checkout.
Will my items arrive together?
Because items are printed to order, production usually takes 2–3 working days before dispatch. Delivery times will vary depending on the courier and destination, but most UK orders arrive within a few working days after dispatch.
Estimated delivery times will also be shown at checkout.
Returns & exchanges
Do you accept returns?
Yes. If you are not completely satisfied with your purchase, you may return unused items within 14 days of receiving your order.
Items must be returned in their original condition and packaging. Return postage costs are the responsibility of the customer unless the item is faulty or damaged.
What if my item arrives damaged or faulty?
If there’s an issue with your order, please contact me within 14 days of delivery with your order number and photographs of the issue. I will arrange a replacement or refund as quickly as possible.
Can I cancel or change my order?
If you need to change or cancel an order, please contact me as soon as possible. Because items are produced to order, changes may not be possible once production has begun.
Care & use
How do I care for my items?
Care instructions vary depending on the product and are included on individual product pages. Following these instructions will help keep your pieces looking their best.
Other enquiries
Do you supply shops or stockists?
House of Morvoren is currently available exclusively online.
If this changes in the future, updates will be shared here and on social media.
Do you collaborate with other brands or projects?
Occasionally I collaborate on creative projects or special designs.
If you’d like to discuss a potential collaboration, please get in touch via the contact page.
Why is the brand called House of Morvoren?
Morvoren is the Cornish word for mermaid. The name is a small nod to the folklore and coastal landscapes that inspire many of the designs.
House of Morvoren reflects the idea of a home shaped by the sea, nature and the quiet details of life in Cornwall.
Are the designs inspired by Cornwall?
Yes. Many of the designs begin with walks along the coast, hedgerows full of wildflowers, wildlife sightings and the changing seasons in Cornwall. These observations often become sketches and patterns that later appear across the collections.
I have another question — how can I get in touch?
You can contact me via the contact page or email hello@houseofmorvoren.co.uk, and I’ll do my best to reply within 1–2 working days.